SHIPPING & RETURNS
Standard Shipping – is free within the United States. Shipped from our warehouse in Missouri, it’s less than five days to most of the country. For Alaska and Hawaii we use USPS Priority for standard shipping.
2-Day Shipping - Ship 1-4 pairs for $14, or 5-8 pairs for $20, excludes weekend and holiday delivery.
1-Day Shipping - Ship 1-4 pairs for $40, or 5-8 pairs for $80, excludes weekend and holiday delivery.
Express Shipment Orders must be placed by 5pm ET to ship the same day.
INTERNATIONAL SHIPPING WORLDWIDE
International Express via DHL with Tracking: Transit time averages 5-7 business days*
International Standard via Post with Tracking: Transit time averages 10-15 business days* (Available to Select Countries)
*Estimates only. Final transit time depends on local custom clearance.
International Shipping is calculated during checkout, and does not include duty, tax, or import fees**. Fees are country dependent and Bluffworks is unable to advise on the total cost of these fees for an order. Please contact your local customs office for additional details on fees for international orders.
**Note: Import fees are typically based on the actual shipping value and product retail value.
EXCHANGE AND REFUND POLICY
Refunds - Available on unworn items within 30 days from date of shipment.
Exchanges - Available on unworn items within 90 days from date of shipment.
Final sale items are not eligible for return, refund or exchange.
How to request a Refund or Exchange
1) Email us at email@example.com. Please include the below items in your email:
- Email address used to place the order
- Order Number (if available)
- Color, Size, and Fit of the items you wish to return or exchange.
- Reason for the return (too big, too small, too short, too long, etc)
- Color and size of replacement pair.
2) We will respond with an RA Number.
3) Package up the return/exchange items and ship them to us using the prepaid label provided in your original box. If unable to locate the prepaid shipping label, please contact Customer Service and request a replacement. Notes contained in a return package will not be received by Customer Service. Please email us directly at firstname.lastname@example.org with any further info you think we should know.
For an Exchange:
Once we receive the item(s) you wish to exchange we will send your replacement item(s). Please allow 2-3 business days to process exchanges. Exchanges are processed as Store Credit. If you desire a refund please return the item within 30 days. No refunds will be issued after 30 days.
For a Refund:
Once the return is processed, we will contact you and advise of the refund applied back to your credit card. Refunds are typically processed within 2-3 business days from the time received.
If all items from an order are returned for refund, a $7.00 restocking fee will be deducted from the refund amount. Restocking fee does not apply to items returned for exchange or items returned for store credit.
All international orders are only eligible for refunds when requested within 30-days of shipment. Unfortunately, we cannot offer exchanges for International Orders (due to recently updated customs practices and shipping carrier terms). If an item is returned, the payment method used during purchase will be refunded in the amount of the value of the item once it has been received and processed. Any fees or duties collected as part of the order will not be refunded and should be handled separately with the local customs office. Any subsequent orders intending to replace the returned items are subject to their own shipping and customs fees.
- Returns are processed within 2-3 business days once item is received by our warehouse.
- Return Authorization (RA) Numbers are valid for 30 days. Items must be received within that grace period.
- If a package/order is refused by customer, the customer is responsible for any additional shipping charges incurred. Additional shipping charges will be deducted from refund amount.
- Beginning April 19, 2016, all sales are final on Bluffworks Heritage style pants. Orders for Heritage pairs placed on or after 04/19/2016 12:00 AM ET are not eligible for return, refund or exchange, and return requests will not be honored and/or return packages accepted if not previously authorized.
International Refunds and Exchanges:
- No shipping fees, taxes, or duties will be refunded. Customer pays for shipping in both directions.
Questions? Send us an email at email@example.com. We're here to help!
RECYCLING USED PAIRS
To return a pair for recycling, please contact us at: firstname.lastname@example.org