FAQ
Quick Links
Visit these pages for more information:
- Learn about Bluffworks
- Explore our blog, Journeys
- Consult the Fit Guide for all products
- See the Shipping page for domestic and international information
- Read our Return and Exchange policies
- Contact us, or email Customer Service at team@bluffworks.com (available 9am – 5pm ET, Monday – Friday)
- Access your account
Do you have any retail locations to see and try on your products?
At the moment, we sell online exclusively. 2020 has forced us to close our NYC showroom, but we are working on new ways to experience Bluffworks in-person. For updates about places where you can see, feel, try on and shop Bluffworks in-person – retail locations, pop-ups, events, and more — sign up here.
For product fit and measurements, please visit our Fit Guide and select the relevant garment category, or email our Customer Service department at team@bluffworks.com for more information.
If you want to see/feel a material beforehand, please reach out to our Customer Service department at team@bluffworks.com with your mailing address to request free swatch samples of any of our products.
Can I return or exchange my Bluffworks?
Yes, and we even provide free US shipping for exchanges. Learn more about our policies.
What’s is the Bluffworks fit like?
Can Bluffworks pieces be tailored?
Most of our products can be altered as long as your tailor is comfortable working with the material. In general, we suggest ordering larger than necessary and taking in or hemming shorter, rather than letting out.
How should I care for my Bluffworks products?
At Bluffworks, we believe life is a grand adventure, and your clothes shouldn’t hold you back. Great journeys rarely begin at the dry cleaners, and we take pride in making travel clothes that are as easy to care for as they are to wear every day.
Due to our various fabric properties, we recommend only machine or hand washing — our products should not be dry cleaned.
Please see specific care instructions about individual products on the FAQ tab on the product page, or on the care labels included on the garment. In general, remember to remove your items promptly from the washer and dryer when the cycle is finished.
In case a stain happens, we suggest using a mild dish soap to clean it.
Will Bluffworks pieces shrink or stretch over time?
Most of our materials feature some stretch, and all fabrics will soften with wash and wear, but your Bluffworks pieces will not shrink.
Because Bluffworks products offer many increments of sizes and fits, we suggest consulting each garment’s size chart and fit guidance to determine the best choice for a comfortable fit based on your preferences. Please visit our Fit & Details page, or email our Customer Service department at team@bluffworks.com for more information.
May I change or cancel my order after it is submitted?
Once an order is submitted, it is unable to be changed or cancelled prior to shipment. Please review the order prior to finalizing.
Any other questions?
Contact us, or email Customer Service at team@bluffworks.com (available 9am – 5pm ET, Monday – Friday).
Because Bluffworks products offer many increments of sizes and fits, we suggest consulting each garment’s size chart and fit guidance to determine the best choice for a comfortable fit based on your preferences.
Each product page has a “find your size” popup with fit guidance and measurements. You can also visit our Fit Guide to see them all, or email Customer Service at team@bluffworks.com for more information.