Contact us anytime with questions about anything via email@example.com. Our Customer Service team is here to help — and we are happy to assist in choosing the right product and fit.
Domestic Exchange and Refund Policy
Refunds: Available on unworn items within 30 days from date of shipment.
Exchanges: Available on unworn items within 90 days from date of shipment.
How to Request a Refund or Exchange
- If a return is necessary, email Customer Service at firstname.lastname@example.org. Please include the following items in the email (feel free to copy & paste this list):
a. Email address used to place the order,
b. Order Number (if available),
c. Color, Size and Fit of each item
d. Reason for the return (too big, too small, too short, too long, etc.),
e. Color and size of replacement item (if desired)
- Our Customer Service specialist will respond with return instructions and provide a Prepaid Return Label via email, which will contain the Return Authorization (RA) Number.
- Print out the Prepaid Return Label. Pack all returning items in their original shipping box. If the original shipping box is not available, please use a comparable box or envelope. Secure the package with tape and cover the original shipping label with the provided Prepaid Return Label.
* Any notes contained in a return package will not be received by Customer Service. Please email us directly at email@example.com with any information or comments.
For an Exchange
Exchanges may only be made for a different size, color, and/or fit of the same product. Once the returned items are received and processed, the replacement item(s) will be shipped. Please allow up to 10 business days after delivery for exchanges to be processed.
For a Refund
Refund requests are to be received within 30 days of shipment. Once the return has been received and processed, we will respond to confirm the refund was applied back to your original form of payment. Refunds are processed within 10 business days from the date received. Refunds are processed back to the original form of payment for product value within 10 business days from the date received.
If all items from an order are returned for refund, a $7.00 return label fee will be deducted from the refund amount. Return label fee does not apply to items returned for exchange, or items returned for store credit.
International orders are eligible for refunds when requested within 30 days of shipment. Due to updated customs practices, International Orders are not eligible for exchange.
Refunds are processed back to the original form of payment for product value once the return is received and processed. Taxes, duties, and fees are not refunded, and should be handled separately with the local customs office. Any subsequent orders intending to replace the returned items are subject to their own shipping and customs fees.
If a package/order is refused by a customer, the customer is responsible for any additional shipping charges incurred. Additional shipping charges will be deducted from the refund amount.
No shipping fees, taxes, or duties will be refunded. Customer pays for shipping in both directions.
Return Authorization (RA) Numbers are valid for 30 days. Items must be received within that grace period. Returns are processed within 10 business days from the date received.
Return packages may be refused upon delivery if not previously authorized by customer service and/or RA Number not specified on the return package.
Price adjustments will be honored in the form of an eGift Card for the difference, if requested within 14 days of original purchase date.
Discount codes are only valid on regular price, non-sale items, and are not able to be stacked (multiple code use in a single order) unless specified otherwise. Discounts cannot be applied towards the purchase of e-gift cards or 3rd party items.
Still have questions? Send us an email at firstname.lastname@example.org. We're here to help!