Domestic Exchange and Refund Policy
Refunds: Available on unworn items within 30 days from date of shipment.
Exchanges: Available on unworn items within 90 days from date of shipment.
Final sale items are not eligible for return, refund or exchange.
How to Request a Refund or Exchange
- Contact us anytime with questions on anything. We are happy to assist in choosing the right product and fit. Our Customer Service Specialists are here to help.
- If a return is necessary, email Customer Service at firstname.lastname@example.org. Please include the following items in the email: a. Email address used to place the order, b. Order Number (if available), c. Color, Size and Fit of the items desired for return or exchange, d. Reason for the return (too big, too small, too short, too long, etc.), e. Color and size of replacement item, if desired.
- Our Customer Service Specialists will respond with return instructions and provide a UPS Prepaid Return Label via email, which will contain the Return Authorization (RA) Number.
- Print out the Prepaid Return Label. Pack all returning items with their corresponding product bags in the original Bluffworks shipping box. If the original shipping box is not available, please use a comparable box or envelope. Secure the package with tape and cover the original shipping label with the new Prepaid UPS Return Shipping Label provided.
- Drop off the package at a local UPS store or drop-off location. To find a location near you, please visit https://www.ups.com/dropoff.
* Any notes contained in a return package will not be received by Customer Service. Please email us directly at email@example.com with any further info you think we should know.
For an Exchange
Once we receive the item(s) you wish to exchange we will send your replacement item(s). Please allow 2-3 business days to process exchanges. Exchanges are processed for Store Credit towards the requested replacement item(s).
For a Refund
Refund request are to be received within 30 days of shipment. Once the return has been received and processed, we will respond to confirm the refund was applied back to your original form of payment. Refunds are typically processed within 2-3 business days from the date received.
If all items from an order are returned for refund, a $7.00 return label fee will be deducted from the refund amount. Return label fee does not apply to items returned for exchange or items returned for store credit.
International orders are eligible for refunds when requested within 30-days of shipment. Due to updated customs practices, International Orders are not eligible for exchange. Refunds are processed back to the original form of payment for product value once the return is received and processed. Taxes, Duties, and Fees are not refunded, and should be handled separately with the local customs office. Any subsequent orders intending to replace the returned items are subject to their own shipping and customs fees. If a package/order is refused by customer, the customer is responsible for any additional shipping charges incurred. Additional shipping charges will be deducted from refund amount.
No shipping fees, taxes, or duties will be refunded. Customer pays for shipping in both directions.
Return Authorization (RA) Numbers are valid for 30 days. Items must be received within that grace period. Returns are processed within 2-3 business days once item(s) are received.
Bluffworks Heritage products are final sale only and are not eligible for return, refund, or exchange. Return requests for these items will not be honored, and return packages may be refused upon delivery if not previously authorized by customer service.
Discount codes are only valid on regular price, non-sale items. Discounts can not be applied towards purchases of eGift Cards or 3rd party items.
Questions? Send us an email at firstname.lastname@example.org. We're here to help!
Recycling Used Items
To return an item for recycling, please contact us at: email@example.com